Troubleshooting | L Class showing a black screen on the Rear User Interface (RUI)
Learn the steps to troubleshoot an L Class display that is not showing an image on its Rear User Interface (RUI).
Affected Products
| Hardware Model/Series | L Class - LA108, LA112 Active Line Array Loudspeakers |
| Software | Firmware 1.1.0033 |
Problem
In very rare circumstances, when powering up the LA108 or LA112 loudspeakers, the unit will not boot properly and will display a black screen on the RUI. The loudspeaker will show a blue LED power indicator on the rear, however the unit will not pass audio and will not be recognized via the SysNav™ App.
Causes
This is a known issue in L Class firmware 1.1.0033.
Solution | Workaround
This issue can be remedied by utilizing a recovery mode and by uploading the latest firmware to the unit via the SysNav App.
Preparation
- Visit the SysNav App download page to ensure that you are utilizing the very latest version of the software.
Note
Some browsers may show a message stating “this connection is unsafe” during the download process; it is safe to dismiss this message and proceed with the download. The SysNav version you are running will be displayed as you open the app, and can also be found by navigating to the app Home Page.
- When utilizing networking equipment during the firmware update (such as a router or a switch), ensure that the equipment has had time to complete its boot sequence before attempting to connect any devices. On routers, make sure to use the Local Area Network (LAN) ports.
Warning
Do not use the Wide Area Network (WAN) ports.
- If an iPad is used for the firmware update, ensure the following:
- If utilizing Wi-Fi for the loudspeakers firmware update (not recommended), make sure all ‘Auto-Join Networks’ are disabled (other than the network that will be used to update the firmware).
- Do not navigate away from the SysNav App or use the iPad for any other task during the loudspeaker’s firmware update process.
- Do not let the iPad go to sleep during the update process. This setting can be modified by navigating to Settings > Display & Brightness > Auto-Lock > Never.
Procedure
- Make sure the speaker is turned off. Run an ethernet cable from the designated update device (PC or iPad) to one of the open ethernet ports on the L Class loudspeaker.
Note
If you are utilizing Wi-Fi for the update, the Ethernet cable will need to run from a LAN port on the wireless router to one of the open Ethernet ports on the loudspeaker; the iPad can then be connected to the wireless router via Wi-Fi to proceed with the loudspeaker firmware update.
- Once the ethernet cable has been connected, use your left hand to hold down both the Menu and ID buttons on the rear of the loudspeaker, and use your right hand to reattach the power cable. If this procedure is correctly completed, a Red Bar will appear on the loudspeaker RUI screen stating “Upload Valid Firmware Image”. You can stop holding down both buttons.
- Next, open the latest version of L Class Firmware Updater or the SysNav app on the designated updating device. For L Class Firmware Updater, the update list is available upon opening the program. For SysNav, press the ‘Inventory’ Button on the Home Status page, then press the ‘Discovered’ button to see your discovered units. Select an individual loudspeaker or array from the ‘Available Items’ list, then press the ‘To Inventory’ button to move the loudspeakers into the ‘Inventory Items’ list. Once your L Class loudspeakers are in the Inventory, click on the menu button in the top left corner, and select ‘Updates’ from the drop-down menu.
- In the ‘Updates’ Tab, confirm that the loudspeaker has been recognized by SysNav. Check the box next to this loudspeaker to select it as a candidate for firmware update.
- When ready, press the ‘Update Firmware’ button at the top of the page. SysNav will show an update progress bar for the loudspeaker that is being updated.
- When the firmware has finished uploading onto the loudspeaker, the RUI will display a completely black screen for approximately 90 seconds, and SysNav will list the loudspeaker as ‘Offline’. This is normal.
Warning
Do not interrupt power during this time.
- After the firmware has completed installation, the loudspeaker will reboot on its own.
- Next, perform a Factory Reset by holding down the Menu and ID buttons together for a few seconds. The factory reset process takes about one minute and will show a progress bar on the rear user interface.
Warning
Do not interrupt power during this time.
- Once the loudspeaker has rebooted, after the factory reset, it is ready to be used.